Tenant FAQs

Applying & Move-In

• How do I apply for a property?

  You can apply directly through our website using our online application portal. We'll walk you through what's needed, including proof of income, ID, and rental history.

• What is required to qualify for a rental?

  We conduct background and credit checks, verify income and rental history, and review the application as a whole. Specific qualifying criteria may vary by property.

• Is there an application fee?

  Yes, most rental applications include a non-refundable application fee to cover the cost of screening. Exact amounts are listed on the property listing or application.

• How much is the security deposit, and how is it handled?

  Deposit amounts vary by property and are disclosed before you sign your lease. Under Florida law, security deposits must be held in a Florida bank, either in a separate non-interest-bearing account, an interest-bearing account, or backed by a surety bond, and you must be notified in writing within 30 days of where your deposit is held.

Rent & Payments

• How do I pay rent?

  Rent can be paid conveniently through our online resident portal, where you can also view your payment history and set up autopay if you'd like.

• What happens if I pay rent late?

  Late fees and grace periods, if any, are outlined in your specific lease. Florida law does not require a grace period for late rent, so it's important to review your lease terms and reach out to us as early as possible if you're going to be late.

• What if I can't pay rent on time?

  Contact us as soon as you know there's an issue. Florida law allows landlords to issue a written 3-Day Notice to Pay Rent or Vacate for unpaid rent, so early communication gives us the best chance to work something out.

Maintenance & Repairs

• How do I submit a maintenance request?

  Submit requests through your resident portal, where our team can track, assign, and follow up on the work order.

• What qualifies as an emergency repair?

  Issues like active water leaks, no air conditioning during extreme heat, electrical hazards, or anything posing a safety risk are treated as emergencies. Our team is available for urgent issues outside normal business hours.

• Can I hire my own contractor for repairs?

  Please submit all maintenance requests through us first so repairs are properly documented and coordinated. This protects both you and the property owner.

• Will someone give notice before entering my home?

  Yes. Under Florida law, we're required to provide reasonable advance notice before entering your rental for non-emergency purposes, except in the case of an emergency.

Lease Terms & Renewals

• When will I hear about renewing my lease?

  We typically reach out 60–90 days before your lease expires to discuss renewal options and any changes in terms.

• Can I make changes to my apartment or home (paint, fixtures, etc.)?

  Any alterations to the property need written approval from us in advance. Unauthorized changes may result in charges to restore the property to its original condition.

• Can I have a pet?

  Pet policies vary by property. If pets are allowed, an additional pet deposit and/or pet rent may apply. Please check your specific listing or ask us before bringing a pet home.

Moving Out

• How much notice do I need to give before moving out?

  For a month-to-month tenancy, Florida law requires at least 30 days' written notice from either party. If you're on a fixed-term lease, check your lease for any required notice period before the end date.

• How do I get my security deposit back?

  If there are no deductions, Florida law requires your deposit to be returned within 15 days of move-out. If we intend to make deductions, we're required to send written notice of the claim within 30 days, and you'll have the opportunity to respond.

• What can be deducted from my deposit?

  Deductions can cover unpaid rent and damage beyond normal wear and tear, not routine cleaning, minor scuffs, or the natural aging of the property.

• What should I do before I move out?

  We'll provide a move-out checklist to help you prepare, along with a final walk-through to review the property's condition.